Pro-active Steps to keep from losing a Brother
Obtain and put a Emergency number on file for all brothers. (seasonal number field)
Put the members cell phone and e-mail on file too
Use Operation Rescue
Check the Supreme Membership report for bad address asterisks. Update as possible
Familiarize your members with the state relocation policy and form. ( Meetings, Newsletter, etc.)
Take notice and react when an active member stops being active and/or does not pay his dues

What do you do when you lose a brother?
Use the emergency number you have on file
Call his phone, his Cell send him an E-mail and a letter (in that order)
Use the Google White pages
Ask his friends
Ask his employer
Ask the parish secretary
Ask your insurance agent if he is an insurance member

What do you do when you find him?
Update the council and Supreme records
Fill out the relocation form.
Out of state send it to the state Retention Chairman; Bob Hack
In State send it to The DD in the area he relocated to
If he is still local
Work the Council‘s Retention process

NEED HELP
Send the Relocation Form to;
Bob Hack hackbob 42@ atmc.net
373 broadleaf Lane SE Bolivia NC 28422
Or Call 910-754-2647

2nd half Relocation goals;
Membership relocation awareness
Stop losing Members when they relocate.
Reduce the number of brothers terminated in the future as we will have the tools in place to find them.
Saving one is better than recruiting one
Knights of Columbus
 
State Relocation Report  

Reasons the Brothers give for dropping
Not enough time
Not what I expected
Nothing for me to do
Don’t feel welcome
Same guys run same programs
Lost Job
Family issues
No longer interested

What are they really saying?

The Council has not provided the Programs, Environment and Fraternity to keep them interested.
Lost jobs and family issues are a different story

How do keep them interested
Recruit properly
Train your members on how to recruit
Same message no false expectations
Use the admission Committee
Conduct a 6 month review with the new member
Use the mentor program
Have an active trained Membership Director and committee

Organize for success
Make sure the chairs are filled and each officer knows what is expected of him
Configure your council properly with directors responsible for the various activity areas like church, community, youth Etc
Get monthly reports
Hold an officers meeting and plan ahead for the business meeting
Conduct your meetings in the approved format and always publish an agenda. ( Nothing turns people off like an un-coordinated rambling meeting)

Keep the Membership’s Interest
Learn their names ( Have Badges)
Use the information off the interest forms
Have a formal plan to get new members involved in a project
Publish a Formal activities schedule. Solicit new input not just last year revisited
Have a newsletter
Show the flag

Keep the Members interest Cont.
Recognize your members efforts in and out of the Knights
Knight and Family of the month
Special awards at the end of the year
Recognize effort as well as success
Appoint a publicity Director , nothing like seeing your name our your organization in the paper
Work for state awards as a council. People like to be part of a winner. Submit candidates for State Awards.
Don’t ignore family and social activities

Handling of sensitive issues.
Confidentiality is mandatory
Members will not confide in the GK if the word gets out. ( Jobs, money, medical, family issues and others)
If you see a sudden change in behavior of a brother be tactful and react in the appropriate manner.
Consider setting up a help team in the council
Wisely handle the dues waiver and GK discretionary funds, Charity begins at home

Personality Conflicts
Are the most difficult.
First they must be recognized as existing
Depending on the nature of the conflict
GK, Close Friend, trustee intervention
Change of assignments.
Outside help ( Pastor, DD, State Deputy)

QUESTIONS??

 

 

How Did we do Last year?

We Suspended 275 Brothers

Why do we lose members ?
Based on actual input from members dropped this year.
Lack of Interest 45%
Personal Conflicts 5%
Relocation (lost) 45%
Other reasons 5%

Why are we losing Members when they relocate?
We are not keeping track of our members
Operation Rescue
Call them quarterly
We are not informing them what to do when they relocate.
No Plan formulated
No Standard Form
Retention Committee
Not motivated
Not trained to find them
No Formal process for handling relocation
Does not have all the data needed
Council Record Keeping can be Improved
Need wife’s name
Need E-mail Address
Emergency Contact other than Direct Family

What are we going to do?
Standardize the process
Create and issue a standard report form
Formal Training at the Organizational Meeting in July and the Midyear meetings in January
Put the process and Form on the Web Site

How do we find a lost Brother?
Ask his Brother Knights
Ask Your Insurance Agent
Send Him an E-mail- (Most don’t change it)
Ask the Parish Secretary
Ask the Post Office Did he leave a forwarding Address? Yes - Send a letter
Ask at his old place of work
Ask his neighbors
Ask his relatives( Emergency Contact)

THEN

Once Found
Fill out the Relocation Form
All you need is City and State to Google Him
I use whitepages.com but there are others.
If he is still local
Work the process
If he is still in State
Use the KofC State Directory and send Name, Member#, Address, Phone number to The GK of the Council at his new location. Ask him to make contact?

Located In State Cont,
If you can’t locate the correct council
Send the Relocation Form to;
Bob Hack hackbob 42@ atmc.net
373 broadleaf Lane SE Bolivia NC 28422

Located Out of State
Send the Relo Form to Bob Hack as he has the contacts for all the other States and Countries
The Idea is the get a Transfer not a Suspension

Goals;
Membership relocation awareness
Stop losing Members when they relocate.
Reduce the number of brothers terminated because they are lost.
Saving one is better than recruiting one

Relocation Report Form        Relocation Report Form (on-line)

Knights of Columbus

Operation Rescue

North Carolina

 Purpose:

          The primary purpose of this program is to stay in touch with the Councils membership that does not actively come to meetings and events.

Results and benefits expected:

·       Improved Retention (Fraternity)
·       Early alert when a member has a problem (sick or other)
·       Early alert if a member has relocated
·       Members to get to know non active brother
·       Eliminate embarrassing surprises.

 The Process:

·       Take attendance at meetings to identify the non active
Brothers.
·       Assign each of the active brothers a small group of the
inactive brothers to contact quarterly.
·       The contact is to be very friendly. (How are you doing? Have not seen you lately. Is every thing ok?) and similar.
·       Very non confrontational. Just let the brother knowthat they are being thought of.
·       Confidentially advise the Grand Knight of any issues     that arise during the contact that could require action.
·       Grand Knight initiates the appropriate action